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4(12 reviews)83.3% of customers recommend this property

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Resident Reviews

Frustrated with lack of cleaning and communication with staffsubmitted by Julie A. - |Recommended: YesWe moved in Brownstone in September 2018. After we did a thorough cleaning of our apartment and had to resolve mold issues with the HVAC, we've been generally happy with our apartment. What we are frustrated with is the lack of cleaning in the common areas throughout the entire building. The carpets have rarely if ever vacuumed and there is debris including salt from last winter's storms. There are stains on the carpets that are never cleaned. The community room was very dirty until one of the tenants cleaned it herself a few weeks ago. Common doors have scuff or dirt marks on them, there were fingerprint marks on the wall in one of the elevators for over a month until very recently. I know many other tenants have called to complain or submitted work orders with no response. I myself submitted one last night only to have it marked complete and literally nothing was done. Such a simple thing that would make tenants proud to live here, and yet nothing is done. Why
There are many things we like about Brownstone but cleaning needs attention.submitted by Julia A. - |Recommended: YesKyle is great and always friendly and helpful. Having windows on the east and north brings in alot of light and we love that. We rarely hear anyone in adjoining apartments which is great. Love the location and walkability to shops in the strip mall and area. Landscaping is beautiful. The cleanliness of the garage, inside the elevators, stairs and hallways needs better, focused attention. Compared to other apartment complexes we've visited to see friends, cleanliness is seriously lacking here. When the flooding of the apartments occurred, I notified Ashley that the wall along east hallway on 3rd floor had flooded from the ceiling and the carpet was very wet. Nothing was done to clean or dry the carpet to prevent mold. It eventually dried on it's own. Wish there was an outside area by the fountain maybe that had chairs to socialize with other residents.
Good staff, good neighborssubmitted by John V. - |Recommended: YesIt's been a great place to call home
Best Apartment Building in Townsubmitted by Jennifer K. - |Recommended: YesThe Brownstone is such an elegant, beautiful place to live The units are very spacious and you'll never hear a peep from anyone.
Condition and upkeep of buildingsubmitted by Belinda W. - |Recommended: NoI moved in Mid August. Since then I have had mice infestation which I reported by phone and no one called me back. I trapped the mice myself and sealed all the openings I could find so they did not re-enter the apartment . Now I discovered the furnace room, furnace itself, filter and ductwork are all covered in mold. Their is no sound insulation in this building so you can even hear other people‚Äôs phone conversations through the walls. I had blinds in my bedroom that did not function. After 6 weeks they came to repair those and installed blinds on the one window that did not fit the window, were not the same style or the same color as the other window in the room. The hall carpet is stained and only vacummed once a week. Honestly I have to say I am shocked at what I have found here. When I retired I thought this would be a safe well kept place to live.
Great property so-so customer service.submitted by Andrew M. - |Recommended: YesWe've really enjoyed the building and apartment that we live in, however we've had customer service issues with the West Side SBA staff we haven't received timely replies or don't receive answers to questions at all and we've had to put in a work order request two or three times because the issue wasn't fixed initially.
Love living here, first year in Madison.submitted by Connor T. - |Recommended: YesPretty quiet apartment with a nice location and underground parking. Nothing has been off putting.
5-Starssubmitted by Leslie B. - |Recommended: YesExcellent place to live, the staff is very polite and professional.
It's a great place to live--I'm very happy here.submitted by Susan G. - |Recommended: YesApartments are attractive, grounds are well kept, building is very quiet. Right next door to restaurants, drug store, and near Beltline, for easy navigation around Madison and surrounding area.
This apartment is just okay, prefer previous apartment cortland pond's managementsubmitted by Linna L. - |Recommended: NoCommunication with property management is not very good. I keep getting statements with additional charges that are not valid or not explained. This is very frustrating and makes me feel like Brownstone is trying to cheat me of money. The updated web portal has actually made paying the bills more frustrating. My apartment is definitely not good at blocking out noise, I can hear my neighbors when they speak at conversation volume. The only thing I really like about Brownstone is that my entire apartment is hardwood and has no carpets. The high ceilings are also nice. That being said I probably will not renew my lease.
response from property -Linna, I'm sorry the statements coming from our new system are causing a hassle for you. It looks like the insurance error has been cleared up and the charges were reversed, but I'll make sure the team reaches out to clear up any additional issues. I hope you'll find the new resident portal more beneficial in the coming months.
All things considered, one of the better options in Madisonsubmitted by Alex Y. - |Recommended: YesThe Brownstone offers many things that may be hard to come by in other Madison-area apartments for a relatively affordable price compared to the expensive broom closets and or run down student-oriented housing that is so ubiquitous in this city . The largest disadvantage is a significant distance from the downtown area, though it isn't too bad.
Lovely property, Lovely Staff, Great Experience, Thin Wallssubmitted by Caitlyn S. - |Recommended: YesYes, I would highly recommend Brownstone on Old Sauk.

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